Política de reembolso

Oh no, we’re sorry it didn’t work out! Our return process is super simple. Just follow the steps below to start your return. Please note: Return shipping fees are the responsibility of the customer

**Earrings, hair products, final sale and customized items are non-returnable.

Return Eligibility

  • Items must be unworn/unused, with tags attached, and in original packaging.
  • Returns must be requested within 10 days of delivery.
  • Final sale items are not eligible for return.

Starting Your Return

  • Complete & submit a Return Request Form
  • Please allow 1–2 business days for us to review your request and finalize a decision.
  • If your return request is approved and requires shipping, you will receive an email with shipping instructions.

Shipping Your Return

  • Securely package your item(s).
  • Purchase your return shipping label and label the package.
  • Ship within 10 days of your return being approved. After 10 days a return request will expire.
  • Email us your tracking info once shipped.

Processing the Return

  • We will send you an email once we receive your return.
  • Please allow 1–2 business days for inspection and approval.

Store Credit & Exchanges

Store Credit

  • If you choose store credit, we’ll issue it in the form of a digital gift card and email it to you once your return is approved.

Exchanges

  • Let us know what you’d like in return when submitting your return request.
  • If the new item costs less, the difference will be issued as store credit via email.
  • If the new item costs more, apply your store credit at checkout and pay the remaining balance with your preferred method of payment.

Damaged Items

  • All items are carefully inspected and securely packaged before shipping. At this time, we’re unable to refund or replace items damaged during transit.
  • If you believe you received the incorrect product, contact us within 72 hours of delivery with photos. We'll cover the cost of shipping the item back to us and we'll send you the correct item.

Questions?

Email us at info@kainspired.com and we’ll be happy to assist you.